The back office every South African estate agency should have — without the salary.
The problem
Ashley spends 22 hours a week on admin that should not exist. Every agency in South Africa has an Ashley.
| Task | Time / week | Pain |
|---|---|---|
| FICA document chasing | 6–8 hours | 10/10 |
| Lead consolidation (Excel) | 3–4 hours | Critical |
| Photo resizing + social posting | 3–5 hours | 7/10 |
| Deal documents (SCF, letters) | 4–6 hours | High — error-prone |
| Manual seller WhatsApp updates | 1–2 hours | Often forgotten |
| Loading listings to PropCTRL | 1–2 hours | Repetitive |
FICA document chasing
6–8 hours10/10Lead consolidation (Excel)
3–4 hoursCriticalPhoto resizing + social posting
3–5 hours7/10Deal documents (SCF, letters)
4–6 hoursHigh — error-proneManual seller WhatsApp updates
1–2 hoursOften forgottenLoading listings to PropCTRL
1–2 hoursRepetitive
Conservative estimate: 15 to 25 hours per week, per agency, every week. That is the equivalent of a full-time salary — in wasted hours.
The systems
Six systems. One back office.
- 01
Lead Hub
Every enquiry from every portal. One place. Responded to in 30 seconds.
- 02
Compliance Engine
FICA completed in 24 hours. Without Ashley chasing anyone.
- 03
Listing Wizard
Voice note to live on Property24 in under 30 minutes.
- 04
Deal File Manager
Every document generated. Every seller updated. Automatically.
- 05
Relationship Mgr
No warm lead lost. No follow-up missed. No client forgotten.
- 06
Canvassing Engine
Past clients reactivated. Personalised outreach. Qualified leads delivered to the agent.
Pilot
14 hours to 28 seconds.
- 28s
- Lead response time
- 24h
- FICA documents
from over 14 hours
completed
Russell Fisher Properties in Gauteng became MAXINE’s first agency. Lead response time: from over 14 hours to 28 seconds. FICA documents completed in 24 hours — without a single chase call.
Russell Fisher Properties, Gauteng — Pilot Agency